Security & Policies » Terms & Conditions

Purchasing

By placing an order with Faith Leather online or wholesale order by email, phone or post it is therefore notification that you agree to our terms and conditions. These terms and conditions may be updated from time to time, so please check these before making your purchase. All orders will be subject to the conditions set out below.

 

Cancellation

We may cancel an order for any reason, of any item, at any time before your order leaves us.
All prices quoted on the website are in GB Pounds (£) and inclusive of VAT. Pricing and availability information is subject to change without notice.

 

Delivery Charges

Mainland UK postage and packing delivery is FREE for all website orders for deliveries to Mainland UK only.

We deliver all over the world from from the UK and the prices are in GBP.

Mainland UK – FREE

Offshore UK £15.00

Europe £15.00

Rest of the World – This various between £25.00 and £50.00 depending on which country the order will arrive in.

Delivery

Faith Leather aim to deliver any item in stock within 1 working day of accepting your order unless payment has been made by cheque.

Unless we have stated otherwise in writing, delivery dates are not guaranteed, although we shall make every reasonable effort to achieve this. Our normal delivery service is by APC or various other couriers, depending on the size and weight of the order placed. If you are not home during the day, we suggest you provide us with a work address to have your order delivered to. If the parcel does not arrive when you expect it, please do not hesitate to telephone us on, 0114 218 0621 or email Faith Leather between the hours of 10am – 5.00pm, Monday-Friday, excluding all English Bank Holidays

Overseas Deliveries

All overseas payments are treated with the same security and confidentiality as if ordering in the UK.

 

General

No order is binding on you or Faith Leather until we have accepted it.

 

Specifications, Weights and Sizes

 

A products specicifications are subject to change with some product descriptions having ammendments before the website is updated.

Weights and sizes given are approximate, though they are very accurate.

We are always updating product details both during the manufacturing process and on the website and we endeaver to keep the products details fully updated on screen.

Colour

While every effort is made to ensure the accuracy of colour reproduction, colour may vary in accordance with the settings of your monitor, software, or printer.

 

Shopping Online

Shopping online with www.faithleather.com, is a safe, secure and easy process.

The ordering information including your personal details and credit card number are encrypted before being sent over the Internet.

Please feel free to browse through our product ranges by selecting the shopping departments you want by clicking on the name of the department you want to visit.

 

Returns Policy

When you have made your purchase, you will have peace of mind that you have a 7 day cooling off period that allows you to return the order within 7 days of the purchase date. We offer a 14 day return policy from the purchase date. This applies to faulty products, unopened and unused or worn products that are in their original packaging. The customer is responsible for getting the product back to us at their expense and we suggest that you package it carefully and return the purchase back to us by means that are safe and can be traced if the parcel goes missing. The return of the parcel is the full responsibility of the customer. You must inform us of your intention to return within 7 days of receiving the order or the goods are classed as bought. All returns must be unopened and in brand new condition with all its original packaging and box as received. Once the purchase is returned to us and is satisfactory, the purchaser will receive a full refund of the product purchase price. Any carriage charges are not refunded, and the carriage charges the purchaser pays to return the product will not be refunded.

 

Complaints

If you feel our product or services have not met to your expectations, please contact us with your comments or suggestions by using the following methods; e-mail, telephone or post.

 

Online Payment Method

 

Online payment methods are by the following methods.

 

All major Debit Cards

All major Credit Cards

PayPal